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ORDERS AND SHIPPING
When can I expect my order?
Which countries do you ship to?
What is your warranty policy?
PERSONALIZATION
How do I personalize my product?
How will my personalized necklace or bracelet look?
How will my personalized phone case look?
What is 3D Printing?
PHONE CASES
How do I take the phone cases on or off?
How to keep my phone case clean and pretty?
How to keep my phone clean and pretty?
How flexible is the case material?
JEWELRY
What is the quality of your gold?
What’s the difference between gold and gold plated?
Which sizes of necklaces and bracelets do you sell?
OTHER SUPPORT
Can you help? How can I contact you?

ORDERS AND SHIPPING

When can I expect my order?

It usually takes up to 2 weeks to ship a personalized necklace, bracelet, or phone case. Original phone cases, that are not personalized, arrive within a week. Please check whether you have received your order confirmation.

Which countries do you ship to?

We send our goods worldwide.

What is your warranty policy?

Click here for our warranty and return policy.

PERSONALIZATION

How do I personalize my product?

Just browse to the accessory model you prefer, and click “personalize”. Type in the text you want to add, and you’re all set. You can even choose which font style you like the most.

How will my personalized necklace or bracelet look?

As soon as you enter your name, you will get a live preview of how your necklace or bracelet will look.

How will my personalized phone case look?

You will get an immediate preview of how your phone case will look when we add your name to its design.

What is 3D Printing?

3D printing is a way of manufacturing where a product is built by a machine, layer by layer. Just like a “normal” printer for paper but then not just flat but actual objects.
Our design drawings are sent to the printer using digital files. The laser in the machine “prints” the objects layer by layer. This is why we can make so many special details in our products, and why we can include personal texts and messages as part of the designs.

PHONE CASES

How do I take the phone cases on or off?

Our cases snap onto your phone without having to assemble multiple pieces. The easiest way to put your case around your phone is to place your phone into the long end of the case in first. Taking it off is easiest by gently pulling one of the corner sides off first.

How to keep my phone case clean and pretty?

Cases can become dirty after a while, just like any type of fashion accessory like trousers, shirts or watches. All of our grey and white cases can be safely washed in the dishwasher, together with your dishes. Our cases with other colors use a special dye and we recommend rinsing it with some soap and water carefully to keep the color bright as long as possible.

How to keep my phone clean and pretty?

We recommend cleaning your phone with water and a soft or micro fiber cloth, i.e. like the one supplied with your phone. For more resilient stains we have had good success by using a bit of rubbing alcohol and rub it on the dirty areas with a soft cloth.
Freshfiber is not responsible for the use of cleaning products, or the way cleaning products are used. Please take care when cleaning your phone and read the instructions of your phone manufacturer in advance.

How flexible is the case material?

The cases are made out of robust nylon. This makes the case strong and light, but also enhances the design by making it slightly bendable and giving it flexibility, helping to absorb shocks.
Our models are not made out of rubber or rubber-like plastic. We want you to slide them in and out of your pocket easily. Check out our photos to get a better idea!

JEWELRY

What is the quality of your gold?

Our gold jewelry is casted of 18 karat gold.

What’s the difference between gold and gold plated?

Our gold plated jewelry are made of sterling silver on the inside, finished with a thick layer of 18 karat gold. So from the outside, it is totally gold. Our gold jewelry is 100% 18 karat gold.

Which sizes of necklaces and bracelets do you sell?

Our bracelets are self adjustable to be 16, 17 and 18 cm (6.3”, 6.7” and 7.1”) long.
Our necklaces are self adjustable to be 38, 40, and 42 cm (15”, 15.7”, and 16.5”) long.

OTHER SUPPORT

Can you help? How can I contact you?

Yes, we can!

Let us know what you need by filling in the form below, or emailing us at support@freshfiber.com

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